In-Store and Online Purchases
At The House of Indu, customer satisfaction is our top priority. We strive to provide the best shopping experience both in-store and online. Please read our refund and cancellation policy carefully.
Exchange Policy:
- We do not offer returns or refunds on any purchases.
- We only provide exchanges for items within 7 days of the purchase date.
- Items must be in their original condition, unused, and with all original tags and packaging intact.
- Proof of purchase is required for all exchanges.
In-Store Customers:
- Customers are requested to thoroughly check the product for any damages or defects before making a purchase.
- If damage is found after purchase, the product is not eligible for exchange or return.
- We conduct a quality check on every product to ensure it meets our high standards.
Process for Exchange:
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In-Store Purchases:
- Bring the item you wish to exchange to any of our store locations within 7 days of purchase.
- Ensure the item is in its original condition with tags and packaging.
- Provide the original receipt or proof of purchase.
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Online Purchases:
- Contact our support team at support@thehouseofindu.com within 7 days of receiving your order to initiate an exchange.
- Provide your order number and details of the item you wish to exchange.
- Ship the item back to us in its original condition, with tags and packaging. Shipping costs for exchanges are the responsibility of the customer.
- Once we receive and inspect the item, we will process the exchange and send out the new item.
Conditions for Exchange:
- Items purchased during sale events or with promotional discounts are not eligible for exchange.
- Exchanges are subject to availability of the requested item. If the item is not available, a store credit may be issued.
International Shipping:
- No Returns or Exchanges: We do not accept returns or exchanges for international shipping.
For any further assistance, please contact our support team at support@thehouseofindu.com.
