At The House of Indu, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, and safeguard information when you visit our website, create an account, place an order, subscribe to our communications, or otherwise interact with our services.
Whether you are shopping for women's fashion, contemporary clothing, occasion wear, ethnic wear, or lifestyle collections in India or internationally, we are dedicated to maintaining a secure and transparent shopping experience.
By accessing or using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information from you when you visit our website, register an account, place an order, subscribe to marketing communications, contact customer support, or participate in promotions.
Personal Information
This may include:
- Full name
- Email address
- Mobile number
- Billing address
- Shipping address
- Payment-related information
- Purchase history
- Account login details
- Communication preferences
Non-Personal Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Geographic location
- Website usage data
- Pages visited
- Referral sources
- Session information
2. How We Use Your Information
The information collected may be used for the following purposes:
Order Processing
To:
- Process purchases
- Confirm orders
- Arrange shipping and delivery
- Manage exchanges
- Provide customer support
Account Management
To:
- Create and maintain your account
- Verify your identity
- Improve account security
Customer Communication
To:
- Respond to inquiries
- Send order updates
- Notify you regarding purchases
- Provide customer service assistance
Marketing & Promotions
With your consent, we may send:
- Product launches
- Fashion collection updates
- Promotional offers
- Newsletters
- Brand announcements
- Event invitations
You may unsubscribe at any time through the unsubscribe link provided in our communications.
Website Improvement
To:
- Analyze customer behavior
- Improve website performance
- Enhance user experience
- Personalize content and recommendations
- Optimize navigation and functionality
3. Secure Payments
The House of Indu does not store complete payment card information on its servers.
Payments are processed through trusted third-party payment gateways that maintain industry-standard security protocols to protect customer information during transactions.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and user experience.
Cookies may help us:
- Remember customer preferences
- Maintain shopping cart information
- Improve website performance
- Analyze website traffic
- Deliver relevant marketing communications
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
5. How We Share Information
The House of Indu values customer privacy and does not sell, rent, or trade personal information to third parties.
Information may be shared only when necessary with:
Service Providers
Including:
- Shipping and logistics partners
- Payment processing providers
- Technology service providers
- Website hosting providers
- Customer support platforms
- Marketing and analytics providers
Legal Requirements
We may disclose information if required:
- By law
- By court order
- By regulatory authorities
- To protect our legal rights
- To prevent fraud or unlawful activity
6. Data Security & Information Protection
The House of Indu employs reasonable administrative, technical, and organizational measures to protect customer information from:
- Unauthorized access
- Disclosure
- Alteration
- Misuse
- Loss or destruction
While we strive to protect personal information, no method of internet transmission or electronic storage can be guaranteed as completely secure.
7. International Customers
The House of Indu serves customers both within India and internationally.
By using our services, you acknowledge that your information may be processed, stored, or transferred across jurisdictions where necessary for:
- Order fulfillment
- Customer support
- Payment processing
- Logistics and shipping operations
- Website management
We take reasonable measures to ensure personal information remains protected regardless of location.
8. Third-Party Services & Links
Our website may contain links to third-party websites, services, social media platforms, or external resources.
The House of Indu is not responsible for:
- Privacy practices
- Security measures
- Content
- Policies
of third-party websites.
We encourage users to review the privacy policies of any external websites they visit.
9. Marketing Communications
If you subscribe to our mailing list or provide consent, we may send communications regarding:
- New arrivals
- Women's fashion collections
- Occasion wear launches
- Seasonal campaigns
- Exclusive offers
- Brand updates
You may opt out of marketing communications at any time by clicking the unsubscribe link or contacting us directly.
10. Customer Rights
Subject to applicable laws, customers may have the right to:
- Access personal information
- Request corrections to inaccurate information
- Request deletion of personal data where legally permissible
- Withdraw consent for marketing communications
- Request information regarding how personal data is used
Requests may be submitted through our customer support channels.
11. Children's Privacy
The House of Indu website is intended for individuals who are at least 18 years of age.
We do not knowingly collect personal information from children under 18 years of age. If such information is discovered, appropriate steps will be taken to remove it.
12. Data Retention
We retain customer information only for as long as necessary to:
- Fulfill orders
- Provide customer support
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Maintain business records
Information may be securely deleted when it is no longer required.
13. Our Commitment to Customer Privacy
At The House of Indu, protecting customer trust is as important as delivering quality fashion and exceptional service.
We are committed to:
- Responsible data handling
- Transparency in data usage
- Secure online shopping experiences
- Protection of customer information
- Continuous improvement of privacy and security practices
Our goal is to provide a safe and reliable shopping environment for customers in India and around the world.
14. Changes to This Privacy Policy
The House of Indu reserves the right to modify, update, or revise this Privacy Policy at any time.
Any changes will become effective immediately upon publication on this website.
Continued use of the website following updates constitutes acceptance of the revised Privacy Policy.
15. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
The House of Indu
Email: support@thehouseofindu.com
Website: www.thehouseofindu.com