At The House of Indu, we are committed to providing a smooth and reliable shipping experience for customers across India and around the world. This Shipping Policy outlines important information regarding order processing, domestic shipping, international shipping, delivery timelines, shipping charges, order tracking, and related services for purchases made through our online fashion store.
By placing an order on our website, you agree to the terms outlined below.
1. Order Processing
All orders are subject to verification and product availability.
- Orders are generally processed within 1–3 business days after successful payment confirmation.
- During peak seasons, festive sales, collection launches, or promotional events, processing times may be extended.
- Customers will receive an order confirmation email once the order has been successfully placed.
- A shipping confirmation email with tracking information will be sent once the order has been dispatched.
2. Domestic Shipping (India)
We deliver across most locations within India through trusted logistics and courier partners.
Estimated Delivery Time
- Metro Cities: 3–7 business days
- Tier 2 & Tier 3 Cities: 5–10 business days
- Remote Locations: Delivery timelines may vary depending on service availability.
Delivery timelines are estimates and may be affected by external factors beyond our control.
3. International Shipping
The House of Indu proudly serves customers worldwide through international shipping services.
Estimated International Delivery Time
- Standard International Shipping: 7–15 business days
- Delivery timelines may vary depending on destination country, customs clearance procedures, and local courier services.
International deliveries are subject to local regulations and customs requirements in the destination country.
4. Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Order value
- Package weight and dimensions
- Selected shipping method
Applicable shipping charges will be displayed before payment confirmation.
The House of Indu reserves the right to revise shipping charges without prior notice.
5. Customs Duties & Import Taxes
For international orders:
- Customs duties
- Import taxes
- VAT
- Local handling charges
- Government-imposed fees
may apply depending on the destination country's regulations.
These charges are the responsibility of the customer and are not included in product prices or shipping charges unless otherwise stated.
Customers are advised to consult their local customs authorities for additional information before placing an international order.
6. Order Tracking
Once an order has been shipped, customers will receive tracking details via email or SMS.
Order tracking allows customers to monitor:
- Shipment progress
- Delivery status
- Estimated arrival date
- Courier updates
Tracking information may take up to 24 hours to become active after dispatch.
7. Delivery Delays
While we strive to ensure timely delivery, delays may occasionally occur due to:
- Weather conditions
- Customs inspections
- Public holidays
- Natural disasters
- Transportation disruptions
- High order volumes
- Carrier operational issues
The House of Indu is not responsible for delays caused by third-party logistics providers or circumstances beyond our reasonable control.
8. Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Please verify:
- Recipient name
- Shipping address
- Postal code
- Contact number
- Email address
The House of Indu will not be responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address details.
9. Undeliverable Packages
Orders returned due to:
- Incorrect address
- Failed delivery attempts
- Refusal of delivery
- Unclaimed shipments
may incur additional shipping charges for re-delivery.
Any applicable charges will be communicated to the customer before re-shipment.
10. Damaged or Lost Shipments
If a package arrives visibly damaged or appears to be lost during transit:
- Contact our customer support team immediately.
- Provide your order number and relevant details.
- Supporting photographs may be requested for investigation purposes.
Claims are reviewed on a case-by-case basis in coordination with our shipping partners.
11. Exchange-Related Shipping
As per The House of Indu Exchange Policy:
- We do not offer returns or refunds.
- Eligible products may be exchanged subject to our exchange conditions.
- Customers may be responsible for shipping costs associated with exchange requests unless otherwise specified.
Please refer to our Exchange Policy for complete details.
12. Force Majeure
The House of Indu shall not be held liable for delays or failures in delivery caused by events beyond reasonable control, including but not limited to:
- Natural disasters
- Government restrictions
- Strikes
- Civil disturbances
- Pandemics
- Transportation interruptions
- Customs-related delays
13. Our Commitment to Customers
The House of Indu is dedicated to providing a seamless online shopping experience through reliable domestic and international shipping services. We work closely with trusted logistics partners to ensure that every order is handled with care and delivered efficiently to customers across India and worldwide.
Our commitment to quality service extends beyond our fashion collections and includes transparency, timely communication, secure packaging, and customer support throughout the delivery journey.
14. Contact Us
For shipping-related questions, delivery assistance, or order tracking support, please contact:
The House of Indu
Email: support@thehouseofindu.com
Website: www.thehouseofindu.com