Welcome to The House of Indu, a fashion destination offering thoughtfully crafted apparel for women in India and across the world. Rooted in timeless craftsmanship and designed for modern lifestyles, our collections blend elegance, comfort, and versatility. By accessing or using our website, placing an order, or interacting with our services, you agree to comply with and be bound by the following Terms & Conditions.
Please read these terms carefully before using our website.
1. Acceptance of Terms
By accessing, browsing, registering, or purchasing from The House of Indu, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of our website and services.
2. About The House of Indu
The House of Indu is a celebration of the Indian woman - her everyday grace, her festive joy, and her most extraordinary moments.
We are India’s home for the suit. Built entirely, completely, and joyfully for every woman who loves one. Not a section in a store. Not a sub-category. A whole house — with a suit for every woman, every budget, and every beautiful chapter of her life.
Because here, she is never a niche. She is the reason we exist.
One home. All occasions. Every woman welcome.
3. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age, or
- You are using the website under the supervision of a parent or legal guardian.
- The information provided by you is accurate, complete, and up to date.
4. Product Information & Availability
We make every effort to ensure that product descriptions, images, colors, measurements, pricing, and availability information displayed on our website are accurate.
However:
- Actual product colors may vary slightly due to screen settings and photography.
- Handmade or crafted products may have slight variations that add to their uniqueness.
- Product availability may change without prior notice.
- We reserve the right to discontinue or modify products at any time.
5. Pricing & Payments
All prices displayed on the website are subject to change without prior notice.
We reserve the right to:
- Correct pricing errors.
- Cancel orders resulting from incorrect pricing or technical issues.
- Refuse or cancel any order at our sole discretion.
Payments must be completed through the approved payment methods available on the website.
6. Orders & Order Acceptance
Placement of an order does not guarantee acceptance.
The House of Indu reserves the right to:
- Refuse or cancel any order.
- Limit quantities purchased per customer.
- Verify customer information before processing orders.
- Cancel orders suspected of fraud, unauthorized activity, or policy violations.
Customers will be notified if an order cannot be fulfilled.
7. Shipping & Delivery
We aim to process and dispatch orders within the timelines communicated on our website.
However, delivery schedules may vary due to:
- Location and accessibility.
- Courier partner operations.
- Public holidays.
- Weather conditions.
- Customs clearance procedures.
- Unforeseen logistical disruptions.
The House of Indu shall not be liable for delays caused by third-party logistics providers or circumstances beyond our reasonable control.
8. International & Domestic Customers
The House of Indu serves customers within India as well as internationally through its online platform.
For international orders:
- Delivery timelines may vary depending on destination country and customs procedures.
- Customers are responsible for customs duties, import taxes, VAT, or local government charges applicable in their country.
- International shipments are subject to local laws and customs regulations.
- Delays caused by customs authorities or local delivery partners are beyond our control.
For domestic orders within India, delivery timelines may vary depending on location, service availability, operational factors, and public holidays.
9. Exchange Policy
At The House of Indu, customer satisfaction is important to us. However, we maintain a strict exchange-only policy.
We Do Not Offer:
- Returns
- Refunds
- Cash reimbursements
Exchanges Are Accepted Only If:
- The request is raised within the applicable exchange period.
- The product is unused, unworn, and unwashed.
- All original tags remain attached.
- Original packaging is intact.
- The original invoice or proof of purchase is provided.
- The product passes our quality inspection.
Exchanges Will Not Be Accepted For:
- Sale or promotional items.
- Customized or altered products.
- Products damaged after delivery.
- Products without original tags or packaging.
- Products showing signs of wear, washing, or use.
Exchange approval remains solely at the discretion of The House of Indu after inspection.
10. Intellectual Property Rights
All content available on this website, including but not limited to:
- Brand name
- Logos
- Product designs
- Graphics
- Images
- Product photography
- Videos
- Website design
- Text content
- Marketing materials
is the exclusive property of The House of Indu and protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, published, or commercially exploited without prior written permission.
11. User Conduct
Users agree not to:
- Violate any applicable law or regulation.
- Upload malicious software or harmful code.
- Attempt unauthorized access to website systems.
- Misrepresent personal information.
- Engage in fraudulent transactions.
- Interfere with the operation or security of the website.
- Use website content for unlawful purposes.
Violation of these terms may result in suspension or termination of access.
12. User Reviews & Content
Customers may submit reviews, comments, photographs, testimonials, or other content where permitted.
By submitting such content, you grant The House of Indu a non-exclusive, royalty-free, worldwide right to use, reproduce, publish, modify, and display the content for marketing, promotional, editorial, and business purposes.
We reserve the right to remove content deemed inappropriate, offensive, misleading, or unlawful.
13. Privacy & Data Protection
Your privacy is important to us.
Use of this website is also governed by our Privacy Policy, which explains how personal information is collected, stored, processed, and protected.
By using this website, you consent to the collection and use of information in accordance with our Privacy Policy.
14. Promotional Campaigns & Offers
From time to time, The House of Indu may offer:
- Seasonal promotions
- Festival sales
- Discount codes
- Special campaigns
- Limited-time offers
Such promotions:
- May be modified or withdrawn without notice.
- Cannot be combined unless expressly stated.
- Are subject to specific promotional terms and eligibility criteria.
15. Limitation of Liability
The House of Indu shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
- Use of the website.
- Purchase or use of products.
- Delivery delays.
- Service interruptions.
- Technical errors.
- Third-party service failures.
Our maximum liability shall not exceed the amount paid by the customer for the relevant order.
16. Brand Commitment & Authenticity
The House of Indu is committed to maintaining the highest standards of craftsmanship, quality, authenticity, and customer experience.
Every collection reflects our dedication to:
- Premium-quality apparel
- Thoughtful design
- Timeless elegance
- Modern versatility
- Responsible craftsmanship
We continuously strive to create fashion that inspires confidence, individuality, and effortless style for women across India and around the world.
17. Amendments to Terms & Conditions
The House of Indu reserves the right to revise, update, modify, or replace these Terms & Conditions at any time without prior notice.
Continued use of the website following any changes constitutes acceptance of the revised terms.
18. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts of Indore, Madhya Pradesh, India.
Contact Us
For questions regarding these Terms & Conditions, please contact:
The House of Indu
Email: support@thehouseofindu.com
Website: www.thehouseofindu.com